Read the text again and find the missing words to complete these sentences. Conflict will show up at school, at work, and at ........ It's OK to feel angry, annoyed, or ........ Before you discuss a problem, you should cool off, count to 10, and take a ........ When you talk about your feelings, you should use "..........." statements. You need to listen carefully to the .......... person. Read the sentences below. Write T for True or F for False next to each sentence, according to the text. ..... It is not normal to feel angry or sad. ..... Screaming and shouting is a good way to deal with conflict. ..... The text says to say "I feel frustrated" instead of "You are always bossing me around." ..... You need to be flexible and listen to the other person. Find the word in the text. To manage or take action in a situation: d_w_ To hurt someone because they hurt you first: gb_a_ The way you do something, step by step: p_ To say someone did something bad: a To stop being angry with someone: f_

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Conflict will show up at school, at work, and at home.
It's OK to feel angry, annoyed, or disappointed.
Before you discuss a problem, you should cool off, count to 10, and take a deep breath.
When you talk about your feelings, you should use "I" statements.
You need to listen carefully to the person person.

It is not normal to feel angry or sad. False
Screaming and shouting is a good way to deal with conflict. False
The text says to say "I feel frustrated" instead of "You are always bossing me around." True
You need to be flexible and listen to the other person. True