Imagine you're in a shop. Who will you talk to if ... a) you see a shoplifter? b) you want to apply for a job there? c) you want to pay for some items? d) you want a shirt in a different size? e) you've spilt your drink on the floor?

Who to talk to in a shop:

• a) you see a shoplifter? - Staff member/Security guard
• b) you want to apply for a job there? - Manager/Supervisor
• c) you want to pay for some items? - Cashier/Sales assistant
• d) you want a shirt in a different size? - Sales assistant
• e) you've spilt your drink on the floor? - Staff member/Cleaner